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Street Representative........................................  |
| WPH residents who work with us to improve the area they live in and pass on community information where needed. |
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| Lone Voice............................................................ |
| An individual WPH resident who becomes a representative of an area, when it has not been possible to form an official tenants' and residents' association. |
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Residents Focus Group......................................  |
| Groups of service users who meet up to discuss one-off or specific areas or our user service. |
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Tenants' and Residents' Association..............  |
| An elected group of residents who get together to improve the area they live in and the services they receive. Click here to download the TRA information leaflet. |
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| Leaseholder Association.................................... |
| A membership group that is open to all WPH leaseholders in Wirral. The group gets together to discuss various issues, including WPH services. |
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| Your Home in Your Hands.................................. |
| A consultation group open to any tenant or leaseholder, to discuss and help improve policy and services and comment on WPH performance. |
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| Wirral Federation of TRA's (WFTRA)................ |
| An umbrella group for all tenants' and residents' associations (TRAs). It is run by volunteers and offers a forum for members to share information and ideas. It also helps ensure that WPH policies meet the needs of service users. |
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Editorial Panel......................................................  |
| WPH residents who discuss the content of WPH publications, such as residents' newsletters and leaflets, to ensure they are easy to understand. |
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| Panel 200............................................................. |
A panel of residents who wish to be involved in different areas of WPH services in various ways. Panel members say what they're interested in, how they wish to be involved, and how often.
Click here to download the PDF |
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| Board Director.................................................... |
| An elected WPH resident who sits on the board and is part of the higher-level decision-making needed to manage the organisation. |
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| Company Membership........................................ |
Membership is open to all tenants and leaseholders. Members can vote on changes to the constitution of WPH and attend and vote at WPH's annual general meeting.
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| Individual Consultation....................................... |
Feedback from WPH service users on the improvement programme, individual schemes and regeneration initiatives.
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| Estate Walkabouts.............................................. |
Residents getting together with area housing staff to walk around their neighbourhoods, discussing any neighbourhood issues that concern them. Click here to access the timetables.
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| Neighbourhood Panels....................................... |
A programme of regular meetings in your local area to discuss issues important to you.
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| Tenant Auditors.................................................. |
| Trained residents who check and comment on WPH services from the users' point of view, for example using 'mystery shopping'. |
| Tenant Information Collection........................... |
WPH is committed to improving its services and ensuring that everyone has the same opportunities and is fairly represented. By completing the tenant information form, WPH will be able to ensure this takes place and that you receive information or are contacted in the most suitable way for you. All of the information is kept confidential and not used for any marketing or sales purposes. If you have any queries, please do not hesitate to contact Steven Eaves, Regeneration and Development Manager, on 606 3139.
Click here to download the Tenant Information Form |
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