Our Performance
We measure, monitor and publish information about our performance. We aim to be open and accountable, and to prove to you that our services are continuously improving. Use these pages to find out more about how we are doing.
Measuring our performance
We collect facts and figures about all of our services - for example the number of repairs completed on time. Then we measure ourselves against:
• Other Housing Associations
• Government standards
• Our own performance in past months and years
• WPH service standards, set in consultation with residents
The WPH Board analyses performance statistics regularly, looking at all WPH service areas, from lettings to the number of complaints received. Regular monitoring means that any problems can be identified quickly, allowing us to make plans to fix them.