| You Said | | | We Did |
| There is not enough information about the houses and areas in the adverts for homes that are available to let. | | | We have revised the adverts on our website to include more information. |
| Houses are not clean enough when new tenants move in. | | | We will improve the cleanliness standard and will re-tender the cleaning of empty properties. |
| The wording of the letters we send to people with untidy gardens is too severe. | | | We have changed the wording of the letters to be more friendly. |
| Fly-tipping into the gardens of empty properties on Bidston Rise is a particular problem because it is left until the property has been repaired and encourages more fly-tipping. | | | Rubbish in the gardens of empty properties on Bidston Rise is now cleared as soon as it is identified.
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| The quality of work of some contractors is below the standard that you expect. | | | We regularly monitor our contractors to ensure that they are following their quality control procedures.
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| Repairs staff sometimes do not have the correct materials to be able to do the repair.
| | | We now ensure that our technicians have a wide range of materials on the vans, and sometimes send the materials to the customer before the repair appointment.
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