Our Current Performance

The table below gives a brief overview of our performance in some key business areas.  Click on the links below to open a detailed PDF Document detailing more performance information.

 Key Business Area Performance  Three Month Trend 
PDF File Customer Satisfaction (pdf) On Target  Upward trend over the past 3 months
PDF File Complaints Response (pdf)

Below Target

Declining performance over the past 3 months
PDF File Phone Calls Answered (pdf)

within agreed limits

No Change 
PDF File Repair Appointments Made and Kept (pdf) Performance above target no significant trend in the past 3 months
PDF File Repairs Completed in One Visit (pdf) On Target  performance improving over 3 months
PDF File Investment Programme (pdf) no significant trend over the past 3 months  No Change
PDF File Number of Days Empty (pdf) On Target  No Change
PDF File Rent Collected (pdf)

Below Target

  downward trend over the past 3 months
 

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