Complaints
We aim to provide the best possible service, but if we get things wrong, please tell us and we will do our best to put them right. We define a complaint as:
‘An expression of dissatisfaction with the service received from Wirral Partnership Homes where our initial response to the problem has not proved to be satisfactory.’
Reasons for complaints include:
- dissatisfaction with a policy or the way we carry it out
- dissatisfaction with the way we have reached a decision or put it into effect the attitudes of our employees, partners, stakeholders and other interested parties, including what you consider to be their attitude to your age, disability, gender, race, belief or sexuality.
We will do our best to resolve your complaint when you first contact us. If you are still unhappy with our efforts at this stage, the manager of the service you are complaining about will investigate your complaint (stage 1). We will acknowledge your complaint within three working days and make sure you are clear about how the procedure works.
More Information about the WPH Complaints Process:
Stage 1
Stage 2
Stage 3
Housing Ombudsman