After Stage 3 - Housing Ombudsman
If you are still unhappy about a decision, what should you do?
If we have considered your complaint at all stages of the feedback and complaints procedure and have sent you a full and final decision, but you are still dissatisfied, you can contact the Housing Ombudsman Service.
This is an independent service that deals with complaints and other housing disputes against landlords and agents. You must contact them as soon as possible and within 12 months after receiving a final response from WPH. We will send you a leaflet about the Housing Ombudsman in our final response.
Contact the Housing Ombudsman Service:
0300 111 3000 (Freephone) or 020 7421 3800.
info@housing-ombudsman.org.uk.
www.housing-ombudsman.org.uk/
More Information about the WPH Complaints Process:
Stage 1
Stage 2
Stage 3
Housing Ombudsman