Repairs Deadlines
We receive many requests for repairs and always try to tackle the most serious first. The table below sets out our targets for dealing with different types of repair.
| Category | Response Time | Details | Examples |
Emergency
| 2 hours (complete
within 3 hours)
| Where there is an immediate
health and safety risk
| Serious electrical faults
or gas leaks
|
Priority
Urgent
| Next day
| Where a repair is urgent but
5 day wait is too long
| Total loss of heating in
winter months,blocked
W.C
|
Urgent
| 5 working days
| We will give you an appointment
time for these types of repairs
| Reglazing of windows,
blocked drains
|
Routine
| 15 working days
| We will give you an appointment
time for the repair to be completed
or if an inspection is needed.
| Clearing gutters, minor
roofing repairs, kitchen
repairs, bathroom repairs.
|
Programmed
| In accordance with
the pre planned
programme
| We wil group together certain
types of replacement items
| Kitchen refurbishment,
bathroom suite
replacement
|