Repairs FAQs
What questions will I be asked when reporting a repair?
We will ask for your name and address so we can check your details on the computer system. Staff in the Response Centre will also ask you questions so they can decide how urgent the job is. We will give you a job number for future reference, so please keep this safe.
What happens next?
A repair technician will arrive at your home at the agreed appointment time. He or she will wear a WPH uniform and clearly show you an identity card.
What priority will my repair get?
This depends on the type of repair you are reporting.
I'm not sure what's wrong. What do I do?
All our repair technicians are experienced and will be able to identify the repair when they visit your home. We can also ask a repair manager to come and identify the problem and explain what needs doing. A repair manager does not visit every property. If you want one to call, please contact the Repairs Response Centre.
What if I'm not happy with the repair?
If possible, tell the repair technician who will try and solve the problem. If you notice a problem when they have left, contact the Response Centre. We also do regular telephone surveys of the repairs service with our customers and act on the feedback they give us.