Customer Inspectors

At WPH we are always looking for ways to involve residents and improve our services.  In November 2007 we trained a group of volunteer residents to become Customer Inspectors - responsible for mystery shopping our services.

Any WPH tenant or leaseholder can take us up on the opportunity to become a Customer Inspector.  We hold regular meetings and training sessions for the group, and we really value the feed back we get from our resident detectives! 

Interested in becoming an inspector?  Contact the Resident Involvement Team on 0151 606 3000.

Inspector

 

What our customer inspectors said:

Empty properties need to be tidier before new tenants are shown around

 

 

You Said, We Did

What wWe reviewed the cleaning standarde did:

 

 

 

 

                                         

Download PDF of more customer inspection results

 

   

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