Service Standards - Resident Involvement

What can you expect from WPH's Resident Involvement Service?
We will:
" appoint five tenants as Board Directors
" survey tenants about our service through an independent company once every two years
" publicise and resource training for all tenants
" promote Resident Involvement with new tenants at the sign up stage and provide information on the full menu of involvement.
" send you a copy of our WPH newsletter four times a year
"  survey tenants
" involve residents in the development of all new policies and advise those taking part about the outcome of the consultation
" reimburse residents for reasonable costs associated with their involvement such as travel or child care

Service standards for recognised tenants' and residents' associations
We will:
" consult you on policy issues
" conduct an annual ‘keeping in touch’ visit with you
" attend your AGM and assist in the management of the election process
" provide training on Equality and Diversity, basic book keeping and running an AGM and committee skills
" provide information on WPH performance
" provide updates on WPH Advisory and Scrutiny Panel projects
" allocate an annual grant if criteria met
" invite you to Estate Walkabouts

 


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