Publications

All of our customer leaflets and newsletters are available to download below as PDFs.

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Customer Leaflets

	Domestic abuse (PDF)
	Tackling hate crimes (PDF)

	Customer feedback and complaints (PDF)
	Equality and diversity (PDF)

	Home ownership (PDF)
	Leaseholder management services (PDF)
	Leaseholders Handbook (PDF)
	Paying your leaseholder service charge (PDF)
	What your leaseholder service charge includes (PDF)

	Looking for a new WPH home (PDF)
	Our property standards (PDF)
	Re-housing service standards (PDF)

	Accessing welfare benefit and debt advice (PDF)
	Claiming housing benefit (PDF)
	Eviction for rent arrears (PDF)
	Having trouble paying your rent? (PDF)
	Income Management Service Standards (PDF)
	Ways to pay your rent (PDF)
	What happens if you fail to pay your rent (PDF)

	Involvement menu (PDF)
	Resident involvement service standards (PDF)
	What are community grants? (PDF)

	Communal area service standards (PDF)
	Income management service standards (PDF)
	Repairs service standards (PDF)
	Resident involvement service standards (PDF)
	Re-housing service standards (PDF)
	Support service standards (PDF)
	Tenancy management service standards (PDF)

	Accessible Homes for WPH residents (PDF)
	Relative's guide to sheltered housing (PDF)
	Services for Older People (PDF)
	Support Service Standards (PDF)

	Garden maintenance (PDF)
	Tenancy management service standards (PDF)

	WPH Leaseholder News September 2011 (PDF)
	WPH Leaseholder News March 2011 (PDF)
	WPH Leaseholder News September 2010 (PDF)

	Over the Garden Wall April 2011 (PDF)
	Over the Garden Wall October 2010 (PDF)

	Money Matters September 2011

	WPH Report and Financial Stats 31 March 2010
	2010 WPH Annual Report - Our Standards (PDF)
	2010 WPH Annual Report - Our Performance (PDF)
	2010 WPH Annual Report - Our Year (PDF)
	2010 WPH Annual Report - Our Communities (PDF)

	Home (PDF)
	Tenancy (PDF)
	Tenant Involvement and Empowerment (PDF)
	Neighbourhood and community (PDF)
	Governance and Financial Viability (PDF)
	Value for Money (PDF)

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